About Us
About Caring One® — Healthcare BPO and Contact Center Services
Caring One® provides healthcare BPO and contact center services that help hospitals, MCOs, TPAs, and healthcare providers enhance patient communication, improve outcomes, and reduce administrative costs. As a trusted global partner, we offer 24/7 support through U.S. and Philippines-based teams of RNs, navigators, and service representatives dedicated to improving patient experiences and supporting nonclinical care objectives. Our goal is to deliver flexible, high-quality outsourcing solutions that align with your mission and strengthen the connection between providers and patients.
Healthcare BPO and Contact Center Services for Providers
Caring One® is a low-cost provider of healthcare BPO and contact center services for hospitals, MCOs, TPAs, and other healthcare providers, enabling them to manage cases, supervise treatment plans, obtain patient information, and improve patient outcomes. Our mission is to help healthcare organizations accomplish their nonclinical patient service objectives in alignment with the World Health Organization’s Quality of Care Framework through call centers located in the United States and the Philippines. We do this with global call center solutions staffed by RNs and member service representatives available 24/7.
Outcome-Oriented Healthcare BPO Partner
At Caring One®, our healthcare BPO and contact center services are built on reliability, compassion, and measurable results. We employ trustworthy, adaptable team members who deliver high-quality services for clients across the healthcare industry. By emphasizing safety, data integrity, and compliance, we align our work with the Joint Commission’s Patient Safety and Quality Standards to help mitigate risks and consistently improve outcomes for patients and providers.
Our Values: Compassionate Healthcare Service Excellence
We instill the following core values on how we conduct our business, how we train and hire our team members, and how we service our clients and partners:
- Leadership
- Innovation
- Teamwork
- Compassion
- Excellence
- Integrity
- Respect
- Commitment
Improve Patient Outcomes Through Healthcare BPO Solutions
- Increased touch points with your patients through
inbound and outbound telephonic services - Extended follow-up care (check in, medicine reminders,
identify potential issues, etc.) - Ability to escalate “high risk” patients for quick
intervention - Better quality care
- Shorter in-service times
- Fewer patients returning to hospital for
service
Inbound
Outbound Calls
- Nonclinical nurse/healthcare issues
- Member services
- Customer service information
- Information/data gathering
- Client acquisition/sign-up
- Treatment follow-up calls
- Medication adherence programs
- Bilingual services
- Discharge coordination
- Clinical research support
- Population health
- Readmission reduction
Choose Your Level of Healthcare Contact Center Service
- Direct access to services (not through broker / middleman)
- Access to over 20,000 trained and certified RNs
- Outsource completely or augment your current staffing
- Expand your coverage hours (longer nights / weekends / holidays)
Enhance or Outsource Existing Healthcare BPO Functions
- Eliminate risks associated with employees (turnover, low productivity, claims, sick time)
- Eliminate training expense
- Eliminate recruitment and headhunter expenses
- Free up HR resources to focus on higher return work
Custom-Built Healthcare BPO and Contact Center Solutions
- Work with your organization’s current systems and processes
- Understanding of healthcare / medical terminology
- Trained to your processes and procedures
- On-shore and off-shore solutions (U.S., Philippines, and Puerto Rico)
- Data stays on-shore
Meet Our Team
CEO
Tom Hudson
Tom Hudson is a 1971 graduate of the University of Virginia. After active duty service in the U.S. Army, Tom joined the Maryland National Guard (1972–1978).
President
Kyle Richardson
Kyle Davis Richardson is a former National League Football player and currently a successful entrepreneur.
VP of Operations
Danny Piano
Danny Piano has extensive experience in the IT field having worked for the U.S. Navy as a civilian mainframe programmer in the 1980s up to 1992.
Director of Operations
Connor J Ferguson
Supervises Operations, Mergers, Acquisitions for all related companies under the PMM umbrella, training in Private Equity at Columbia University’s (New York) Business School.