About Us
Business Process Outsource (BPO) Services
Caring One® is a low-cost provider of healthcare information services for hospitals, MCOs, TPAs and other healthcare providers, enabling them to manage cases, supervise treatment plans, obtain patient information, and improve patient outcomes. Our mission is to help healthcare organizations accomplish their nonclinical patient service objectives through call centers located in the United States and the Philippines. We do this with global call center solutions staffed by RNs and member service representatives available 24/7.
Outcome-Oriented Organization
By committing ourselves and our team members to these core values, we have built an outcome-oriented organization of experienced resources that provide high-quality services to our clients and partners. We employ trustworthy, reliable, and accessible RNs, call center agents, navigators, and care integrators who serve as representatives for our clients. From our experience in working with a variety of organizations in the healthcare industry, our team members are adaptable and flexible in meeting the needs of our clients. We mitigate risks, focus on results, and provide the highest quality services for our clients and their patients/consumers.
Our Values
We instill the following core values on how we conduct our business, how we train and hire our team members, and how we service our clients and partners:
- Leadership
- Innovation
- Teamwork
- Compassion
- Excellence
- Integrity
- Respect
- Commitment
Improve Patient Outcomes
- Increased touch points with your patients through
inbound and outbound telephonic services - Extended follow-up care (check in, medicine reminders,
identify potential issues, etc.) - Ability to escalate “high risk” patients for quick
intervention - Better quality care
- Shorter in-service times
- Fewer patients returning to hospital for
service
Certification in
Veteran’s Care
- Eliminate risks associated with employees (turnover,
low productivity, claims, sick time) - Eliminate training expense
- Eliminate recruitment and headhunter expenses
- Free up HR resources to focus on higher return work
Inbound
Outbound Calls
- Nonclinical nurse/healthcare issues
- Member services
- Customer service information
- Information/data gathering
- Client acquisition/sign-up
- Treatment follow-up calls
- Medication adherence programs
- Bilingual services
- Discharge coordination
- Clinical research support
- Population health
- Readmission reduction
Choose Your Level Of Service
- Direct access to services (not through broker / middleman)
- Access to over 20,000 trained and certified RNs
- Outsource completely or augment your current staffing
- Expand your coverage hours (longer nights / weekends / holidays)
Improve Existing Services
- Eliminate risks associated with employees (turnover, low productivity, claims, sick time)
- Eliminate training expense
- Eliminate recruitment and headhunter expenses
- Free up HR resources to focus on higher return work
Custom-Built Solution
- Work with your organization’s current systems and processes
- Understanding of healthcare / medical terminology
- Trained to your processes and procedures
- On-shore and off-shore solutions (U.S., Philippines, and Puerto Rico)
- Data stays on-shore
Meet Our Team
CEO
Tom Hudson
Tom Hudson is a 1971 graduate of the University of Virginia. After active duty service in the U.S. Army, Tom joined the Maryland National Guard (1972–1978).
President
Kyle Richardson
Kyle Davis Richardson is a former National League Football player and currently a successful entrepreneur.
VP of Operations
Danny Piano
Danny Piano has extensive experience in the IT field having worked for the U.S. Navy as a civilian mainframe programmer in the 1980s up to 1992.
Director of Operations
Connor J Ferguson
Supervises Operations, Mergers, Acquisitions for all related companies under the PMM umbrella, training in Private Equity at Columbia University’s (New York) Business School.