Value Fit
Caring One® delivers global healthcare contact center solutions that combine skilled RN-staffed teams with proven efficiency and compliance. Our global strategy allows us to offer key competitive advantages:
- Rates associated with offshore call centers
- Customized solution that integrates with existing
protocols and systems - Staffing hours that allow for 24/7 coverage, if needed
(including nights/weekends/holidays) - Phones staffed by RNs with bachelor’s degrees who
understand healthcare/medical terminology - Global solution with all English-speaking staff who
understand U.S. culture U.S. Department of State – Guide to Cross-Cultural Communication - Policies that are compliant with industry regulations HIPAA Privacy Rule Overview – U.S. Department of Health & Human Services
- A variety of business process outsource (BPO) services
- Staff who are tech savvy
Through our global healthcare contact center solutions, we help clients lower costs, improve patient satisfaction, and maintain consistent, high-quality communication across every interaction.
We work directly with our clients to develop solutions that meet their organizations’ goals and although these may vary from company to company, the key outcomes remain consistent:
- Lower costs through supplemental or fully outsourced services
- Direct access to services (not through a broker/middleman)
- Highly competitive rates
- Eliminate risks associated with employees (turnover, low
productivity, claims, sick time) - Eliminate training expense
- Eliminate recruitment and headhunter expenses
- Free up HR resources to focus on higher return work
Our global healthcare contact center solutions ensure clients experience reliable, 24/7 service that supports their mission to deliver better care at lower costs.
Testimonials
Director of Call Center Operations
Leading Provider of Integrated Health Plan Solutions
Caring One® has allowed us to provide a world class service to our customers regardless of the time of day. Their resources are professional, detailed, polite, and possess the soft skills that are often lost in this industry. We have received numerous amounts of feedback from our customers expressing their satisfaction.
Executive Director
Home Care Services Provider
We have been utilizing Caring One® since 2013. Their service is essential to the successful operation of our agency. The staff of Caring One® is always prompt, professional, and courteous when speaking with our patients or field staff. We highly recommend Caring One® for all of your call center needs.