307 International Circle, Suite 400
Hunt Valley, MD 21030

Value Fit

Our global solution strategy allows us to offer the following competitive advantages:

  • Rates associated with offshore call centers
  • Customized solution that integrates with existing
    protocols and systems
  • Staffing hours that allow for 24/7 coverage, if needed
    (including nights/weekends/holidays)
  • Phones staffed by RNs with bachelor’s degrees who
    understand healthcare/medical terminology
  • Global solution with all English-speaking staff who
    understand U.S. culture
  • Policies that are compliant with industry regulations
  • A variety of business process outsource (BPO) services
  • Staff who are tech savvy

We work directly with our clients to develop solutions that meet their organizations’ goals and although these may vary from company to company, the key outcomes remain consistent:

  • Lower costs through supplemental or fully outsourced services
  • Direct access to services (not through a broker/middleman)
  • Highly competitive rates
  • Eliminate risks associated with employees (turnover, low
    productivity, claims, sick time)
  • Eliminate training expense
  • Eliminate recruitment and headhunter expenses
  • Free up HR resources to focus on higher return work


Director of Call Center Operations

Leading Provider of Integrated Health Plan Solutions

Caring One® has allowed us to provide a world class service to our customers regardless of the time of day. Their resources are professional, detailed, polite, and possess the soft skills that are often lost in this industry. We have received numerous amounts of feedback from our customers expressing their satisfaction.

Executive Director

Home Care Services Provider

We have been utilizing Caring One® since 2013. Their service is essential to the successful operation of our agency. The staff of Caring One® is always prompt, professional, and courteous when speaking with our patients or field staff. We highly recommend Caring One® for all of your call center needs.