Reyzhell Cortez
Caring One’s Clients
Caring One’s clients are primarily physician practice groups. The services provided by Caring One include the following:
- Contacting patients to develop a Health Risk Assessment.
- Information-gathering for a Medicaid contractor to determine the risk level of pregnant women who are being provided pre- and post-natal care.
- Well-baby services to encourage Medicaid mothers to participate in various programs designed to benefit the newborn.
- Customer Service Representatives who are trained to answer questions about health insurance plans (mostly inbound calls).
- Post-discharge follow-up to increase patient satisfaction after surgery (outbound calls). Patient outreach to schedule appointments for a Physician Group (both inbound and outbound calls).
- Patient outreach to schedule appointments for a Physician Group (both inbound and outbound calls).
- Triage for several urology practices. Chart review and pre-appointment file preparation services to assist physicians.
- Utilization Review and Management Services performing Admission Reviews, Concurrent or Continued Stay Reviews as well as Denied Claims services.
- ICD-10 coding.
- Administrative assistant services.
- Contacting patients to develop a Health Risk Assessment.
- Information-gathering for a Medicaid contractor to determine the risk level of pregnant women who are being provided pre- and post-natal care.
- Well-baby services to encourage Medicaid mothers to participate in various programs designed to benefit the newborn.
- Customer Service Representatives who are trained to answer questions about health insurance plans (mostly inbound calls).
- Post-discharge follow-up to increase patient satisfaction after surgery (outbound calls). Patient outreach to schedule appointments for a Physician Group (both inbound and outbound calls).
- Patient outreach to schedule appointments for a Physician Group (both inbound and outbound calls).
- Triage for several urology practices. Chart review and pre-appointment file preparation services to assist physicians.
- Utilization Review and Management Services performing Admission Reviews, Concurrent or Continued Stay Reviews as well as Denied Claims services.
- ICD-10 coding.
- Administrative assistant services.
Opportunities for
Nurses
Caring One will open a call center in Iloilo. Caring One will provide jobs to recent graduates looking for employment, and recent graduates who intend to emigrate eventually to work in a foreign country. In both cases working for Caring One may be attractive. The services provided by Caring One to its clients in the U.S. would give graduates an opportunity to use and improve their medical knowledge in a call center environment.
NOTE: Caring One does not provide clinical services to U.S. patients because its nurse employees are not licensed in the U.S.
Compensation
Caring One will pay good compensation.
For a graduate with a Bachelor’s Degree in Nursing with no call center experience the starting salary can be as high as P35,000. Upon becoming a Registered Nurse, the RN’s salary can increase to P45,000. All salaries will receive an annual cost of living increase as determined by Caring One.
Caring One will provide health insurance benefits among others, including government-mandated benefits.
For call center staff who are required to work during the night in the Philippines to accommodate daytime contact with U.S. patients, there is a ten percent (10%) night premium increase in compensation for those employees.
Caring One also employs non-nurse personnel as Customer Service Representatives. If the individual has call center experience compensation may start as high as P25,000.
Contractual Commitment
Caring One desires a contractual commitment that the nurse will work for Caring One for two (2) years. After the two-year period the nurse may continue to work for Caring One on a mutually agreeable basis. A graduate who wishes to emigrate to serve as a nurse in a foreign country may also work for Caring One while they are complying with the necessary requirements to emigrate. Caring One understands that a nurse needs some clinical experience in order to emigrate. Because Caring One does not provide clinical services a Caring One nurse would have to obtain clinical experience after the two-year period working for Caring One.
During the two-year period Caring One would pay the cost of obtaining the RN designation as well as the cost of the NCLEX preparatory course and the NCLEX exam itself. However, Caring One will deduct the expense piecemeal through salary deduction. The amounts deducted from salary will be placed in escrow and will be paid back to the nurse upon completion of the two-year period of employment.